ATZ Videos Channel

This page features a series of retail Implementation featuring topics on the minds of implementers who are live and who are demonstrating value on their retail journey. It consists of recorded conversations with IATA about aspects of your implementation, largely recorded over Teams and made available for playback for the community [see examples of previous videos].

You may also do a pre-recorded video in the typical slides + audio voice-over presentation.

These video submissions will be published regularly on the AIRTechZone. Some of these recordings may also be selected for upcoming Implementation Forum webinar events to allow for live Q&A (please note - as is the case with the implementation forum, the IATA competition law guidelines will apply to these conversations).

Implementation aspects that illustrate benefits to the customer, best practices or learnings that could help to bring efficiencies across implementations in general are very welcome. We are also looking out for implementers that demonstrate that they have leveraged the solutions to the TMC accelerators.


Please respond here if you are interested to participate. We will contact you to schedule the interviews.



 
Posted 28/11/2022

Servicing in 21.3

A presentation of servicing concepts in NDC and deep dive into new servicing features in v21.3. Includes
  • Order concepts and background
  • Seller and airline-initiated changes in 21.3
  • Servicing capabilities in the ARM index

Presenters
Vanni Sanvincenti, Lead Architect, Distribution, IATA
Posted 17/06/2021

Increasing NDC Adoption in Business Travel

In this video we will hear how 2 TMCs and 1 airline are looking to the accelerator #6 on involuntary servicing. They also share some of the ways they are making mindset shifts as part of the implementation of solutions to the TMC accelerators.
Presenters
Paul Cronje, Director, Clyde Travel Management
John H. Palomino, Vice President, Travel Commerce & Experience Strategic Air Content Development, BCD Travel
Michael Otto, NDC Product Owner Order Management, British Airways
Posted 04/06/2021

Involuntary Servicing Airline Implementations

SWAT airlines describe solutions that address TMC accelerator #6 (invol servicing), including:
  • Updates on the basic disruption scenarios being covered by their implementations
  • Involuntary scenarios planned for future development
  • Support for triggering and testing involuntary scenarios in API test environments
  • Level of guidance and support provided to Sellers for setting up OCN endpoints
  • Exploring the involuntary context of a voluntary change
  • Unlocking future notification scenarios beyond basic disruption use cases
  • The value that OCN brings to the travel agents and customers

Presenters
Sean Zeak, Senior Manager, Distribution Product Planning (American Airlines)
Michael Otto, NDC Product Owner Order Management (British Airways)
Posted 28/05/2021

Schema Convergence and Backwards Compatibility - IATA

This video covers the topic:
  • Feature evolution from 18.1 and what’s planned for 21.3
  • Handling backwards compatibility in the schema
  • Clarification of backwards compatibility and backporting

Presenters
Andrew Blake, Senior Manager Enhanced Distribution Standards (IATA)
Matt McKinley, Senior Manager Technology Standards (IATA)
Posted 28/05/2021

Modifying a paid order, Understanding Seller’s Requirements

SQ shares one way they believe could add value to their travel agent partners when modifying a paid order – giving them the option to request that the airline hold inventory, without re-allocating or commitment to payment. Listen to the playback of the requirement, how they are addressing this today and the open questions being taken into the working group for further exploration.

Presenters
Kaiyu Lee, E-Commerce and Distribution Analyst (Singapore Airlines)
Shashank Malisetty, Industry and Expertise Team (Amadeus)
Anne Savini, Senior Product Manager (Amadeus)
Posted 28/05/2021

Understanding the Customer: Giving Value

Part 1 of a 2-part series.
Pribas shares implementation experiences retailing with NDC and ONE Order based on their OMS implementation with no RBDs, tickets. The standard supports new offers, products and services and the airline is challenged to finding out what brings additional value to the customer.

Presenters
Arnulf A. C. Pribas, CEO (pribas airline solutions GmbH)
Posted 28/05/2021

Schema Migration series – Hitit, Travvise Travel Solutions

Implementers share their experiences doing schema migration, covering 5 – 6 common questions.
  1. What kind of software engineering and methodology changes have you put into practice to make adoption of multiple versions easier?
  2. What are the partner integration considerations when preparing to adopting multiple versions?
  3. Do you have plans to adopt the next convergence version?
  4. What aspects or characteristics of the schemas (and which versions) have deterred you or encouraged you to move to a newer version?
  5. What more could IATA do specifically to help ease your migration efforts (e.g. specific tools and/or documentation)?

Presenters
Ajith G. Poduval, Director, Operations (Travvise Travel Solutions)
Elton Ballhysa, Director of Development (Hitit)
Vanni Sanvincenti, Lead Architect, Distribution (IATA)
Posted 28/05/2021

Schema Migration series – OpenJaw Technologies

Implementers share their experiences doing schema migration, covering 5 – 6 common questions.
  1. What kind of software engineering and methodology changes have you put into practice to make adoption of multiple versions easier?
  2. What are the partner integration considerations when preparing to adopting multiple versions?
  3. Do you have plans to adopt the next convergence version?
  4. What aspects or characteristics of the schemas (and which versions) have deterred you or encouraged you to move to a newer version?
  5. What more could IATA do specifically to help ease your migration efforts (e.g. specific tools and/or documentation)?

Presenters
Pankaj Gabba, VP Product Strategy (OpenJaw Technologies)
Paul Kennedy, Senior Software Engineer (OpenJaw Technologies)
Vanni Sanvincenti, Lead Architect, Distribution (IATA)
Posted 28/05/2021

Schema Migration series – Migration Considerations

Exploring the decision-making factors of upgrading to a newer version of the standards with a closer look at:
  1. Features & functionality
  2. Dependencies with integration partners
  3. Technical considerations
  4. Stability of standards releases
  5. Available resources

Presenters
Vanni Sanvincenti, Lead Architect, Distribution (IATA)


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