Geneva, 13-15 November 2018

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Terms of Reference

Download and complete the Preparation Document for the NDC Implementation Forum [pdf]

Read the Competition Law Guidelines [pdf]


The NDC program is shifting focus from standard development to implementations. IATA is organizing a series of NDC Implementers Forums and Workshops, aiming to align best practices and workflows among industry implementers of NDC.

The purpose of this document is to provide the explanation on the role of these meetings and to set expectations for the industry on participation and outcomes.

For general and latest information on NDC, including the certified players, educational videos and downloading the standard, please refer to our web page:


The NDC Forums are led by the IATA NDC Program and targets stakeholders that have already gone down the path of their NDC implementation in order to share experiences and promote interoperability. The goal of these sessions is to provide an opportunity to raise questions around implementation, encourage conversations among peers when implementing NDC, and review the different technical solutions and workflows.

The outcomes will be shared across the industry and will also be used to help shape the future of the standard. Ultimately, it plays a role to make it easier for the entire industry to scale its solutions.

The forum also forms part of a wider support strategy for NDC Implementers and is being held alongside other activities such as one to one workshops.

IATA Implementation Forums started in 2017 and will continue until 2020.The details of the meeting and participation described in this document is a baseline and may evolve based on the needs of the industry.

The Meeting

  • Typically runs for two – three days at IATA's premises
  • Presentations by Implementers on specific business problems and/or use cases. Some meetings will be focused around a particular theme, e.g. payment.
  • Participants have an opportunity to raise questions around their implementation.
  • Round table discussions on solutions and best practices to scenarios raised.
  • Capture feedback from implementers' suggested areas of improvement.
  • Presentation by IATA of industry overview of Implementation, current topics and upcoming schema release changes.

The Audience and Participation

  • The forum is for stakeholders currently implementing NDC or who demonstrate concrete plans to implement NDC (maximum 2 delegates per organization) and/or are NDC certified/capable as per the IATA NDC Certification program.
  • Participants are NDC Implementation Managers with a good overview of NDC workflows on both the business and technical aspects.
  • Attendance of this event is free of charge. IATA will not cover travel or accommodation costs.
  • Participation is by registration and participants agree to adhere to IATA Antitrust Provisions (see the Competition Law Guidelines).

After the Forum

  • Presentations, summaries and outcomes will be posted and IATA will manage the process of funneling items into the relevant governance processes.
  • Items requiring schema changes will feed directly into IATA's Change Management Governance procedures. IATA will support any implementer who would like to sponsor a Change Request.
  • Items with recommendations for updates to the Implementation Guidance will also be fed into the relevant document owning groups.
  • IATA will communicate the tool being used to manage the ongoing forum discussions and track the progress of outstanding items raised.

Madrid, 28-29 August 2018

High level Agenda

Setting the Scene (Day 1, opening)

Implementer Presentations (Spread over day 1 and 2)

The goal of these sessions is to demonstrate a broad sweep of the capabilities implemented by participants. Implementers will share their journey and discuss how they implemented scenarios related to the meeting themes (screenshots and/or live demonstrations).
  • Leaderboard airlines present their current and planned capabilities in their NDC implementation, highlighting tangible benefits to consumers.
  • Participants share about their experiences implementing the most popular use cases and converge on the understanding of these message flows.
  • Using the TMC reference architecture as a framework, participants implementing solutions for corporate travel share from their NDC journey.
  • Payment Implementations in NDC, including presentation of a Payment POC.

ONE Order (Day 2)

This session will help you stay abreast on the progress of the ONE Order Program. We will have the opportunity to hear directly from one of the pilots who will share their findings.

Getting our hands dirty (Day 2)

A deep dive into the implementation aspects, allowing participants to have an opportunity to raise technical questions such as "how do I do this in the NDC 17.2 schema". This session will be driven by the posts on AIRTechZone.
Participants need to post questions and share responses and experiences directly on AIRTechZone before the session.

Bringing it all together (Day 2, closing)

Round table on proposed solutions discussed

Meeting Material

Participating Organizations

  • Aeroflot Russian Airlines
  • Air France KLM
  • AirGateway GmbH
  • Amadeus
  • American Airlines
  • Avianca
  • Azmeel International Agency for Travel and Tours
  • British Airways
  • Calrom Limited
  • Click Travel
  • Corporate Travel Management
  • Datalex
  • Delta Air Lines
  • Expedia
  • Farelogix
  • Finnair
  • flyiin GmbH
  • Hahn Air Lines
  • Iberia LAE
  • InteRES GmbH
  • ISO Software Systeme GmbH
  • Lufthansa Group
  • Luxair
  • Maureva
  • Navitaire
  • SAS
  • Singapore Airlines
  • Skyscanner
  • SunExpress
  • Travel Planet
  • Travelsky
  • United Airlines
  • WTMC

Montreal, 15-16 May 2018


Day 1 – 15th May 2018 (9:30 - 17:30)

1. Setting the Scene

  • Welcome and reminder of IATA antitrust guidelines
  • Who's in the room
  • The wider NDC Implementation community

2. Implementer Presentations

  • Part 1: Implementation Experiences
    • Finnair, Avianca, Amadeus, Skyscanner
    • DNATA (Stella Travel Services)
    • Airlines Technology
    • Navitaire
  • Part 2: Implementation of Time Limits
    A presentation and discussion of how Time Limits are implemented by LB Airlines in the room.

〜 Lunch 〜

  • Part 3: Implementation of Message Flows – Shopping and Ordering Focus
    This session will focus on presentations and discussions around flows related to shopping, making a payment (instant or deferred) and creating an Order.
    Lufthansa Group, American Airlines, British Airways

Day 2 – 16th May 2018 (9:00 - 17:00)

  • Part 3 cont’d: Implementation of Message Flows – Servicing Focus
    This session will build on the previous sessions with a focus on flows related to changes to an Order (Servicing). Implementers will have an opportunity to share their implementation of the OrderChangeNotif/Acknowledgement messages (Airline → Seller).
  • Part 4: NDC and ONE Order Pilots
    • InteRES will present their NDC and ONE Order Pilot findings
    • Sabre will present their ONE Order Pilot findings
  • Part 5: Payment in NDC Implementations
    • Participants share their experience on payment aspects of NDC - focus on 3DS

〜 Lunch 〜

  • Part 6: NDC in Action - Demos
    • Datalex
    • Innfinity

3. Getting our hands dirty

We will deep dive into the implementation of various scenarios and discuss different technical solutions and workflows being implemented. Participants will have an opportunity to raise technical questions such as "how do I do this in the NDC 17.2 schema".

4. Bringing it all together

  • Round table on proposed solutions discussed to the top scenarios
  • Next steps
  • Meeting close

Meeting Material

Participating Organizations

  • Air Canada
  • Air France - KLM
  • AirGateway GmbH.
  • Airlines Technology
  • Amadeus
  • American Airlines
  • Avianca Airlines
  • British Airways
  • China Southern Airlines
  • Datalex
  • Expedia
  • Farelogix
  • Finnair
  • Hahn Air Lines
  • IAG
  • IBS Software Europe Limited
  • Innfinity
  • Interes GmbH.
  • Lufthansa Group
  • Maureva Ltd
  • Navitaire
  • OpenJaw Technologies
  • Sabre
  • SITA
  • Skyscanner
  • TAP AIR Portugal
  • Travelport
  • TUI Group
  • United Airlines
  • WTMC