2 December 2021 Retailing Implementation Forum

Competition Law Guidelines

Register here

Please share your feedback here



Webinar Event: 2 December @ 13:00 - 16:00 CET

 

Implementation Forum Breakout Sessions:

    Session 1: 7 December @ 10:00 - 11:30 CET (click here to register)

    Session 2: 7 December @ 16:00 - 17:30 CET (click here to register)

Agenda Topics

  • The New Airline Retailing Maturity index, IATA
  • Preparing for 21.3 IATA
  • Fare Brands a vital cog towards Airline Retailing – A System Provider implementation, Verteil Technologies
  • Automating Settlement in Airline Retailing Click Travel
  • Airline views on Dynamic Offers - DDR excerpt (AFKL, AA, LHG, SQ)
BREAK
  • Don’t leave disrupted ancillaries behind - FlightRoutes24
  • Implementing voluntary servicing – an airline / OTA demonstration Expedia/Swiss
  • Netting in NDC – Implementation considerations Amadeus
  • ADMs: learnings and NDC implementation considerations IATA
  • Open implementation questions All panelists, IATA
Stay Strong




Please respond here if you are interested in being a part of the first wave of presenters. We will contact you to schedule the interviews..





Participating Organizations



  • 10xRich
  • 2e Systems GmbH
  • Accelya
  • Aegean Airlines
  • AeroCRS
  • Aeroflot
  • Aeronology
  • AirRetailer
  • All Nippon Airways
  • Alliance Travel JSC
  • Amadeus
  • American Airlines
  • AMEX GBT
  • ARC
  • ATPCO
  • Avianca
  • Azul Airlines
  • BirdGroup
  • British Airways
  • Club Travel
  • Coforge Airline Technologies
  • Condor Flugdienst GmbH
  • Copa Airlines
  • CWT
  • Delta Tango Alpha
  • Dohop
  • Duffel
  • Etihad Airways
  • Finnair
  • Flight Centre Travel Group
  • Flightroutes24 Travel Company Limited
  • Flyazmeel
  • GOL Linhas Aereas
  • Google ITA
  • Hahn Air
  • Hitit
  • IAG
  • Iberia LAE
  • IBS Software
  • ISO Software Systeme
  • ISO Travel Solutions GmbH
  • Japan Airlines
  • LATAM Airlines Group
  • LinksRez
  • LLEEGO TRAVEL MARKET
  • Lufthansa Group
  • Maureva
  • Midoco GmbH
  • Mobipax
  • Navitaire
  • Norwegian Air
  • OpenJaw
  • PROS
  • SAP
  • Shreyas Tech Solutions Private Limited
  • Singapore Airlines
  • SunExpress
  • SWISS
  • Technoheaven
  • Thomalex
  • TIK Systems
  • TPConnects
  • Travel in Motion GmbH
  • TravelNDC Technology Co.Ltd.
  • Travelport
  • Travelsky
  • Travvise Technologies
  • Travvise Travel Solutions
  • TripStack Inc.
  • TUI Group
  • Unisys
  • United Airlines
  • Verteil technologies
  • Worldticket A/S



Terms of Reference


Learn how to raise a change request [pdf]


Read the Competition Law Guidelines [pdf]


Introduction

Previously known as the NDC Implementation Forum, the Retailing Implementation Forum has a broader focus on value creation through airline retailing.

Airline Retailing brings together the world of Offers and Orders and covers NDC, ONE Order, Dynamic Offers, Settlement with Orders, Future of Interline and aspects of payment.

These individual domains are at different stages of maturity and the focus of the forum sessions will evolve based on the maturity of deployments across the industry.

Purpose

The Forum is led by the IATA Distribution team and targets stakeholders with live deployments in airline retailing. The goal is to provide delegates with an opportunity to raise questions on retailing implementation topics and encourage conversations among peers on their experiences. These discussions will help identifying road blockers, possible areas of improvement, and guide IATA’s existing and future activities.

The Forum forms part of a wider support strategy for those implementing the Offer and Order standards and may be held alongside other activities such as workshops. It also complements IATA’s standard development activities [see below].

The Content

The sessions are designed to be informative and practical, covering the following aspects:

  • IATA provides updates, including but not limited, to industry implementation insights, an overview of implementation progress, certification, and associated topics.
  • Delegates showcase their solutions, give demos and present concrete implementation learnings and roadblocks.
  • Joint presentations among partners to bring different perspectives on the same implementation topic.
  • Implementers showcase how their deployment is evolving towards the end vision of a world of offers and orders.




Participation

  • The forum is designed for organizations in the distribution value chain (Airlines/Sellers/Buyers and their respective system providers) that demonstrate concrete implementation and/or who are certified as per the IATA Certification program.
  • Ideally, delegates are those playing key roles in their organization’s airline retailing implementation or deployment e.g. Implementation or Project Managers.
  • Attendance of this event is free of charge. IATA will not cover travel or accommodation costs.
  • Participation is by registration and participants agree to adhere to the IATA Competition Law Guidelines.
  • Meeting materials (slide decks, recordings, etc.) may be published on, e.g., iata.org or other platforms, subject to consent given by the presenters involve.

The details described in this document is a baseline and may evolve based on the needs of the industry.



* The Retailing Implementation Forum and Standards Development

  • IATA’s standard development activity covers activities such as changes to messaging schema or to the Implementation Guide. Standard development may also include clarifications of existing capability or the development of new capabilities.
  • The Retailing Forum does not make decisions around standards. Delegates who wish to be involved in the standard setting and governance activities of IATA where changes to IATA’s standards are agreed, are kindly invited to email the team at standards@iata.org.
  • A full overview of IATA’s standards development activities may be found at www.iata.org/psc.


1 July 2021 Retailing Implementation Forum

Webinar: 13:00 - 15:00 CEST

Agenda Topics

  1. On the radar​
    • The Certification transition explained
  2. Implementing value creation - lifting the hood
    • An IT Provider’s journey towards simplified settlement in Airline Retailing
    • How OrderHistory is bringing value
    • Involuntary Servicing with Offers & Orders
    • Interlining with Offers and Orders – an IT Provider perspective
  3. Schema Migration topics​
    • An IT Provider’s journey to 21.3
Stay Strong



Implementation Forums in 2021 will consist of 2 – 3 sessions as we had in 2020. We will also feature a series of retail Implementation webinars where we feature topics on the minds of implementers who are live and who are demonstrating value on their retail journey.

Please indicate here if you are interested in presenting at one of these sessions.

Implementation aspects that illustrate benefits to the customer, best practices or learnings that could help to bring efficiencies across implementations in general are very welcome. We are also looking out for implementers that demonstrate that they have leveraged the solutions to the TMC accelerators.




Videos

IATA - Introduction

IATA - On the radar, certification and more

SAP - An IT Provider’s journey towards simplified settlement in Airline Retailing



Sabre - Involuntary Servicing with Offers & Orders

FlightRoutes24 - How OrderHistory is bringing value

IBS - Interlining with Offers and Orders, an IT Provider perspective



Accelya - An IT Provider’s journey to 21.3

IATA - Event Wrap-up



Participating Organizations

(presenters in bold)

  • 2e Systems GmbH
  • AARON GROUP
  • ACCA
  • Accelya Solutions
  • Accounting Centre of China Aviation
  • Aer Lingus
  • Aeroflot
  • Air Canada
  • All Nippon Airways
  • Alliance Travel JSC
  • Alpha Red Services
  • Amadeus IT Group
  • American Airlines
  • AMEX GBT
  • ARC
  • ATPCO
  • Avianca
  • BCD Travel
  • Beijing Asian Technology Company
  • Beijing Capital Airlines
  • British Airways
  • Cathay Pacific Airways Limited
  • Cebu Pacific Air
  • China Airlines
  • China Eastern Airlines
  • China Southern Airlines
  • Clarity
  • Coforge Airline Technologies GmbH
  • Condor Flugdienst GmbH
  • CoNNect D'World
  • Copa Airlines
  • Datalex
  • Dohop
  • Duffel
  • Etihad Airways
  • Expedia Group
  • Finnair
  • Finnair Oyj
  • Flight Centre
  • Flightroutes24 Travel Company Limited
  • Google ITA
  • Hahn Air Lines
  • Hebei Airlines
  • IAG
  • IATA
  • Iberia Líneas Aéreas de España, S.A. Operadora Unipersonal
  • IBS Software
  • ISO Software Systeme GmbH
  • ITA
  • Japan Airlines
  • Jeju Air
  • Jet Fleet Project Consulting
  • Korean Air
  • LLEEGO TRAVEL MARKET, SL
  • Lufthansa Group (Swiss International Air Lines Ltd.)
  • Lufthansa Systems
  • Malaysia Airlines
  • Midoco
  • Minsait
  • Mobipax
  • Navitaire LLC
  • NDCMarketplace.com
  • Nihon Unisys Ltd.
  • Nihon Unisys, Ltd.
  • Norwegian
  • OpenJaw Technologies
  • Pathfinder
  • Philippine Airlines
  • pribas airline solutions GmbH
  • Rydoo
  • Sabre
  • SAP
  • Saudia
  • Singapore Airlines Ltd
  • STARLUX Airlines
  • Swiss International Air Lines
  • TAP Air Portugal
  • Thai Airways International
  • Thomalex
  • TIK Systems (Thailand) Co., Ltd.
  • TNT
  • TPConnects Technologies LLC
  • Travel in Motion GmbH
  • Travelport
  • Travvise Technologies
  • TUI Group
  • Turkish Airlines
  • TwayAir
  • Unisys
  • United Airlines
  • Up in the Air - Travel Payment Consultancy
  • Verteil Technologies Pvt Ltd
  • Virgin Atlantic Airways
  • WorldTicket
  • Xiamen airlines



27 April 2021 Retailing Implementation Forum

Agenda

Morning: 9:30 – 11:00 CET​​

Afternoon: 15:30 – 17:00CET​​

  • Value Creation
    • Retailing, value creation and changes to certification
  • Schema Migration topics
    • Migrating from 17.2 – implementer experiences and plans (live panel)
  • Implementing value creation - lifting the hood
    • Modifying a paid order, Understanding Seller’s Requirements [morning only]
    • Communicating the benefits of the offer to the customer [afternoon only]
  • On the radar
    • Dynamic Offers - Bridging the gap between Distribution and Revenue Management
Stay Strong



Implementation Forum in 2021 will consist of 2 – 3 sessions as we had in 2020. We will also feature a series of retail Implementation webinars where we feature topics on the minds of implementers who are live and who are demonstrating value on their retail journey.

This webinar series will consist of 1:1 conversations with IATA about aspects of your implementation which will be recorded over Teams and made available for playback for the community [see examples of previous videos]. This is in addition to the option for you to do a pre-recorded video in the typical slides + audio voice-over presentation.

These video submissions will be published regularly on the AIRTechZone. Some of these recordings may also be selected for upcoming Implementation Forum webinar events to allow for live Q&A (please note - as is the case with the implementation forum, the IATA competition law guidelines will apply to these conversations).

Implementation aspects that illustrate benefits to the customer, best practices or learnings that could help to bring efficiencies across implementations in general are very welcome.  We are also looking out for implementers that demonstrate that they have leveraged the solutions to the TMC accelerators.

Please respond here if you are interested in being a part of the first wave of presenters. We will contact you to schedule the interviews.


Videos

IATA - Value Creation, Certification & Convergence

Hitit, Travvise, OpenJaw - Schema Migration Topics

SQ & Amadeus - Implementing Value Creation w/



Pribas - Implementing Value Creation

IATA - Dynamic Offers & Meeting Summary



Participating Organizations


  • 2e Systems GmbH
  • AARON GROUP
  • Accelya
  • ACO INDIA
  • Aer Lingus
  • Aeroflot
  • Air Canada
  • Air France - KLM
  • AirGateway
  • All Nippon Airways
  • Alliance Travel. JSC
  • Amadeus
  • American
  • AMEX GBT
  • ARC
  • ATPCO
  • Avianca
  • Azmeel Travel Agency
  • BCD Travel
  • Beijing Asia Technology Company
  • Birdres Technologies
  • Blue Cube Travel
  • British Airways
  • Calculus Systems Pvt Ltd
  • Cathay Pacific
  • China Airlines
  • Clarity
  • Condor Flugdienst GmbH
  • Delta Tango Alpha
  • Dohop
  • Duffel
  • Etihad Airways
  • Finnair
  • Flight Centre Travel Group
  • flydubai
  • Google
  • Hahn Air
  • happyeasygo
  • Hitit
  • IAG
  • IATA
  • Iberia
  • IBS Software
  • Indra
  • ISO Software Systeme
  • Japan Airlines
  • LATAM
  • Leapshift
  • LinksRez
  • Lleego Travel Market
  • LLEEGO TRAVEL MARKET, SL
  • Lufthansa Group
  • Midoco
  • Navitaire
  • OpenJaw Technologies
  • Orchestra
  • pribas airline solutions
  • ResBird Technologies
  • Rydoo
  • S7 Airlines
  • Sabre
  • SAP
  • Saudia
  • Shreyas Tech Solutions (P) Ltd
  • SIA
  • Singapore Airlines
  • SpringAirline
  • Thomalex
  • THY
  • Travel in Motion GmbH
  • Travel Technology
  • TravelNDC Technology Co.Ltd.
  • Travelport
  • TravelSky
  • Travvise Travel Solutions
  • TUI Group
  • TURKISH AIRLINES
  • Unisys
  • United Airlines
  • Verteil technologies
  • Virgin Atlantic
  • WebSky Tech
  • WestJet



19 November 2020 Virtual Forum

Competition Law Guidelines

Please share your feedback here

Agenda

  • Morning 9:30 – 11:30 CET​​
    • IATA Insights​​
    • LB Airlines Spotlight/ Fireside chat
    • Certification, Standard updates
    • Implementation learnings from new entrant Aggregator
  • Afternoon 15:30 – 17:30 CET​​​
    • IATA Insights
    • Implementation learnings from an OBT with TMC and Airline partner​
    • An OrderChangeNotif/ OrderHistory demo​
    • LB Airlines Spotlight/ Fireside chat
Stay Strong

Participating Organizations



  • 2e Systems GmbH
  • AARON GROUP
  • Accelya
  • Aeroflot
  • Air Canada
  • Air Serbia
  • AirGateway GmbH.
  • Airlines Technology by TWAI
  • Amadeus IT group
  • American Airlines
  • AMEX GBT
  • ARC
  • ATPCO
  • Aurora Digital
  • Avianca
  • Aviate Management
  • BCD Travel
  • Birdres Technologies Pvt Ltd
  • Blue Cube Travel
  • British Airways
  • Brussels Airport Company
  • Calculus Systems Pvt Ltd
  • Cathay Pacific
  • China Air Service Ltd.
  • China Airlines
  • Clarity Travel
  • Click Travel
  • Condor Airlines
  • CWT
  • Datalex
  • Dia Libre
  • Dohop
  • Duffel
  • Etihad Airways
  • ex cxLoyalty
  • Expedia Group
  • Farelogix Inc an Accelya Company
  • Finnair
  • Flight Centre Travel Group
  • flyiin GmbH
  • GOL Linhas Aereas S.A.
  • Google
  • guangzhou meiya
  • Gulf Air
  • Hahn Air Lines
  • HITIT COMPUTER SERVICES
  • IAG
  • Iberia LAE SA
  • IBS Software
  • Indra
  • ISO Software Systeme
  • Japan Airlines
  • Jet Fleet Project Consulting
  • LATAM
  • LinksRez
  • LLEEGO TRAVEL MARKET, SL
  • Maureva Ltd
  • Midoco
  • Multinucleo
  • Navitaire
  • NIIT Airline Technologies GmbH
  • Oman Air
  • OpenJaw Technologies
  • Orchestra
  • pribas airline solutions GmbH
  • PROS
  • Qantas
  • Rydoo
  • S7 Airlines
  • Sabre
  • Singapore Airlines
  • Skywide Network Technology Limtied
  • Spring Airlines
  • SunExpress
  • Thomalex
  • TPConnects Technologies LLC
  • Travel in Motion GmbH
  • TravelNDC Technology Co.Ltd.
  • TravelSky
  • Trip.com Group
  • TUI Group
  • United Airlines
  • USA Gateway, Inc (GTT)
  • Verteil Technologies
  • Xiamen Airlines
  • Ypsilon.net
  • ZeusTeck



30 September 2020 Virtual Forum

Agenda

  • Morning 9:00-11:00 CEST
    1. Opening and Introductions​
    2. Identification​
      • Introduction (IATA)
      • Identity In TravelNDC Consolidator module
    3. Implementation in a Crisis​
      • Introduction to Flightroutes24
      • Investigating the value of Order Management and role of the product catalogue (SAP)
    4. Wrapup and next steps​
    5. Implementation Zoom​
      • Blocker #4 (Flightroutes24)
      • Ancillaries and downstream processes (Amadeus​)
  • Afternoon 15:30 – 17:30 CEST
    1. Opening and Introductions​
    2. Blockers​
      • Introduction (IATA)
      • SWAT Presentation (FCM, United, Sabre)
    3. Implementation Zoom​
      • Rail & Fly (Deutsche Bahn)
      • Are ADMs possible in NDC (Expedia)
    4. Distribution Standards 2020 (IATA)
    5. Wrapup and next steps




Videos

IATA - Standards Update

IATA - Identification

IATA - TIDS



IATA - SWAT (Intro)

FCM, Sabre, United - SWAT (Demo)

Amadeus - Ancillaries & downstream processes



DeutscheBahn - Rail & Fly

TravelNDC - Consolidator Model

SAP - Order Management



Flightroutes24 - Introduction

Flightroutes24 - TMC Blocker #4



Participating Organizations

(presenters in bold)

  • 2e Systems GmbH
  • AARON GROUP
  • Aeroflot
  • Air Canada
  • AIR FRANCE KLM
  • AirGateway GmbH.
  • All Nippon Airways
  • AlWijdan Travel (Click2book.com)
  • Amadeus
  • American Airlines
  • American Express Global Business Travel
  • APG
  • ARC
  • ATPCO
  • AVIANCA
  • BCD Travel
  • Brussels Airport
  • Cathay Pacific
  • China Airlines
  • Clarity
  • Click Travel
  • Club Travel Ltd
  • CWT
  • Datalex
  • Deutsche Bahn
  • Diversity Travel
  • Dnata
  • Dogsgate Consulting
  • Duffel
  • Etihad Airways
  • expedia
  • Farelogix
  • Finnair
  • Flight Centre Travel Group
  • Flightroutes24
  • Globant
  • GOL Linhas Aéreas S.A.
  • Google
  • Gray Dawes Group
  • Hahn Air
  • happyeasygo
  • HITIT COMPUTER SERVICES
  • IAG
  • iberia
  • IBERIA LAE SA
  • IBS Software
  • InteRES
  • Internova Travel group
  • ISO Gruppe
  • JAL
  • Japan Airlines
  • Jet Fleet Project Consulting
  • Lab2dev
  • LATAM Airlines
  • LinksRez
  • LLEEGO TRAVEL MARKET, SL
  • Maureva Ltd
  • Navitaire
  • NDCHUB
  • Nihon Unisys, Ltd.
  • OpenJaw Technologies
  • Orchestra
  • pribas airline solutions
  • RAMAX
  • Ramax Croup
  • Rydoo
  • Sabre
  • SAP
  • Singapore Airlines
  • Strategy and Planning
  • TAP Air Portugal
  • tehang
  • Thomalex
  • TPConnects
  • Travel Innovation Group
  • TravelNDC
  • Travelport
  • Travvise Technologies
  • TUI Group
  • Turkish Airlines
  • TWAI
  • Unisys
  • United Airlines
  • Verteil Technologies Pvt Ltd
  • WorldTicket
  • Xiamen Airlines



25 June 2020 Virtual Forum

Agenda

Morning​
  • Opening and Introductions​
  • "What about post booking processes? A Mid Back Office Provider and TMC perspective​
  • Introducing Settlement based on Orders (SwO), not tickets​
  • Panel: Implementing vouchers in NDC - your experience
  • Schema migration - considerations​
  • Wrapup and next steps
Afternoon​​
  • Opening and Introductions​
  • Overview of 19.2 Involuntary Servicing and OrderChangeNotification (OCN)
  • Panel: Getting OrderChangeNotification off the ground - your learnings
  • Interview: How Order-based settlement (SwO) benefits a MBO
  • Certification during COVID – an update​
  • Wrapup and next steps

Pre-reading


Participating Organizations

  • ACCA
  • Aeroflot
  • Air Serbia
  • Airlines IT Solutions
  • Amadeus
  • American Airlines
  • American Express Global Business Travel
  • ARC
  • Avianca
  • Azmeel International Agency
  • BERlogic GmbH
  • Bird Group
  • Cathay Pacific Airways
  • China Eastern Airline
  • Chongqing Zhouyou
  • Clarity
  • Clyde Travel Management
  • Conztanz
  • Corporate Travel Management
  • Datalex
  • Delta Airlines
  • Duffel
  • Emirates Airline
  • Etihad Airways
  • Expedia
  • Farelogix
  • FCM
  • Flightroutes24
  • Flyazmeel
  • GBT
  • Hafumi
  • Hahn Air
  • HITIT Computer Services
  • IAG
  • Iberia
  • IBS Software
  • Indra
  • InteRES GmbH
  • ISO Gruppe GmbH
  • Lleego Travel Market
  • Lufthansa Group
  • Maureva Ltd
  • Midoco
  • Navitaire
  • NIIT Airline Technologies GmnH
  • OpenJaw Technologies
  • Orchestra
  • Pribas Antalya
  • PROS INC
  • Qantas
  • Rydoo
  • S7 Airlines
  • Sabre
  • SAP
  • Singapore Airlines Ltd
  • Sirena-Travel
  • Skywide Network Technology Limited
  • Spotnana
  • Thomalex
  • Tramada
  • Travelport
  • Turkish Airlines
  • Tutu.ru
  • United Airlines
  • Verteil Technologies Pvt Ltd
  • WTMC
  • Xiamen Airlines
  • Zeeyarah



Videos

Panel - Getting OrderChangeNotif off the ground

Interview - How Order-based settlement benefits an MBO
(Midoco)

Introducing Settlement based on Orders (SwO), not tickets

What about post-booking processes?
(Tramada)

Certification during COVID – an update​

Panel - Implementing vouchers in NDC - your experience

26-27 May 2020 Virtual Forum

Learn how to raise a change request [pdf]

Participate in the online discussion forum

Competition Law Guidelines

Stay Strong

Theme

Your NDC implementation learnings during COVID-19

Agenda Topics

  • Handling disruption in a crisis — NDC learnings
  • Solving the TMC Blockers
  • Schema Topics
  • Order Management in a crisis

Who is this for?

  • Airlines, IT providers, Sellers, Aggregators, Mid-Back office, OBT/SBTs currently implementing NDC or ONE Order
  • Project managers, implementers, developers who are hands-on in their organization’s implementation
  • Participants have a good overview of workflows on both the business and the technical sides

Meeting Material

Implementation Forum Format

  • Split over 2 days:
    • 26 May from 8 AM to 11 AM CEST
    • 27 May from 15 PM to 18 PM CEST
  • Presentations — no sales pitches, the real implementation stuff!
  • Examples of workflows
  • Demonstrations to bring it to life
  • Discussing specifics of what is working well, what is working but not in an ideal way
  • Q&A

May 26 Agenda

  1. Opening
    • Welcome and opening
    • January – May 2020 highlights
    • Handling vouchers in NDC
  2. Handling disruption in a crisis – NDC learnings
    • Government restrictions applied - a use case (Georgian Airways / AaronGroup)
    • Ancillary notification for improved customer experience (Amadeus, Japan Airlines)
  3. Solving the TMC Blockers 30min
    • Upstream impact on downstream reporting (Midoco)
    • Service permissions and protection – an Airline IT implementation (pribas)
  4. Order Management in a crisis 30min
    • Airlines vouchers in a crisis – an Order-based approach (Condor/pribas)
    • Staying in sync with NDC – an NDC startup experience (Duffel)
    • Order Management Wrapup
  5. Standard Matters 20min
    • COVID and certification
    • Schema roadmap and resources
  6. Meeting wrapup

May 27 Agenda

  1. Opening
    • Welcome and opening
    • January – May 2020 highlights
    • Handling vouchers in NDC
  2. Handling disruption in a crisis – NDC learnings
    • Government restrictions applied - a use case (Georgian Airways / AaronGroup)
    • Airlines vouchers in a crisis – an Order-based approach (Condor/pribas)
  3. Solving the TMC Blockers
    • Upstream impact on downstream reporting (Amadeus Cytric E2E)
    • Solving TMC blocker #2, #5 (Verteil)
    • Service permissions and protection – an Airline IT implementation (pribas)
  4. Order Management in a crisis 15min
    • Staying in sync with NDC – an NDC startup experience (Duffel)
    • Order Management Wrapup
  5. Standard Matters 40min
    • Onboarding a new API – a seller perspective (Click Travel)
    • COVID and certification
    • Schema roadmap and resources
  6. Meeting wrapup

Participating Organizations

  • 2e Systems GmbH
  • Aaron Group
  • Accent Travel&Events
  • Accounting Centre of China Aviation
  • Aeroclub IT
  • Aeroflot
  • Air France KLM
  • Air Mauritius
  • Air Serbia
  • AirGateway GmbH.
  • All Nippon Airways
  • Alliance-Travel, JSC
  • Amadeus
  • American Airlines
  • American Express Global Business Travel
  • APG Airlines
  • App-Solutuons Ltd.
  • ARC
  • ATPCO
  • Aviate Management
  • Azmeel International Agency for Travel and Tours
  • BERlogic GmbH
  • BirdGroup
  • Birdres technologies Pvt Ltd
  • British Airways
  • Caravelo
  • Cathay Pacific Airways
  • China Air Service
  • China Airlines
  • China Southern
  • Click Travel
  • Condor Flugdienst GmbH
  • Continent Express
  • Conztanz
  • CWT
  • Datalex
  • Dnata
  • Dohop
  • Duffel
  • Ethiopian Airlines
  • Etihad
  • EVA Air
  • Farelogix
  • Fello
  • Finnair
  • Flight Centre
  • Flightroutes24 Travel Company Limited
  • Georgian Airways
  • GOL Airlines
  • Google
  • Hahn Air
  • Hitit Computer Services
  • HPE
  • IAG
  • Iberia
  • IBS Software
  • Interes
  • ISO Gruppe
  • It4ti
  • iWeen Software Solutions Pvt Ltd
  • JAL Information Technology Co., Ltd.
  • Japan Airlines
  • KAYAK
  • LATAM
  • LinksRez
  • lmd limited company
  • Maureva
  • Maureva Ltd
  • Midoco GmbH
  • Navitaire
  • NDCHUB
  • Nordstar Airlines
  • Nordwind Airlines
  • Norwegian Air Shuttle
  • Openjaw Technologies
  • OpenTravel
  • Orchestra
  • Peakwork AG
  • PKFARE
  • pribas
  • PROS
  • Ramax Group
  • Rydoo
  • S7 Airlines
  • Sabre
  • SAP
  • Saudia
  • Shreyastechsolutions.com
  • Singapore Airlines
  • Skywide Tech
  • Southwest Airlines
  • SunExpress
  • Swiss
  • Thomalex
  • TOPAS
  • TPConnects
  • Tramada
  • Travel in Motion GmbH
  • TravelFuse
  • Travelport
  • Travewell
  • Travvise Travel Solution
  • TripAdvisor
  • TT Travel
  • TUI Group
  • Turkish Airlines
  • U6
  • Unififi
  • Unisys
  • United Airlines
  • Ural Airlines
  • Verteil Technologies
  • Vueling Airlines
  • Winglet.io
  • Xiamen Airlines
  • Ypsilon Net



Videos

Handling vouchers in NDC
(IATA)

Staying in sync with NDC – an NDC startup experience
(Duffel)

Government restrictions applied - a use case
(Georgian Airways / AaronGroup)

.

Solving TMC blocker #2, #5
(Verteil)

Airlines vouchers in a crisis – an Order-based approach
(Condor/pribas)

An end-to-end flow demonstrating downstream reporting
(Amadeus Cytric E2E)

.

Service permissions and protection – an Airline IT implementation
(pribas)




20 May 2020 - China Virtual Forum

Learn how to raise a change request [pdf]

Participate in the online discussion forum

Competition Law Guidelines

Stay Strong

Theme 主题

Your NDC implementation learnings during COVID-19

新冠疫情期间的NDC实施分享

High-level agenda 总体议程

Coming soon

随后附上

Who is this for? 面向群体

  • Airlines, IT providers, Sellers, Aggregators, Mid-Back office, OBT/SBTs currently implementing NDC or ONE Order
    正在实施NDC和ONE Order标准的航司,IT厂商,代理人,聚合商,中后台厂商,线上/自助预订工具厂商等。
  • Project managers, implementers, developers who are hands-on in their organization’s implementation
    项目经理、实施人员、开发人员,以及企业里具有实际上手经验的专业人士。
  • Participants have a good overview of workflows on both the business and the technical sides
    与会者需要对NDC业务流程和技术工作流有深入了解。



Implementation Forum Format 研讨会的时间

  • 2020年5月20日,14:00 – 17:00 (北京时间)
  • 演讲材料 — 不允许促销内容, 必须严格与实施相关
  • 如流程样例
  • 现场演示
  • 对特定问题和场景的最佳实践和(或)不良实践的讨论
  • 问答互动等

Meeting Material 会议材料




Geneva, 21-22 January 2020

Please share your feedback on this meeting

Learn how to raise a change request [pdf]

Participate in the online discussion forum

Theme: Implementation of Managed Travel in NDC

High-level agenda

  • 20 January: TMC Implementation Workshop (TMCs/Leaderboard) 13:30 — 17:00
  • 21 January: Implementation Forum with wider Implementer community, agenda focused largely on TMC topics 9:30 — 17:30
  • 22 January: Implementation Forum continued, focused on broader implementation topics 9:00 — 16:00

Topics on the agenda

Management Travel

Managed Travel — what is important to TMCs

Implementing NDC in an OBT — what's involved

Servicing — how are you implementing these?

  • Voluntary changes — name change, seat selection
  • Involuntary changes — history of an order, notification of changes

Workflow rooms — how are you implementing these?

The meeting will be driven by your experiences and questions, please prepare 1-2 slides and/or have XML messages ready to discuss these or other specific challenges or successes. Please click here to confirm asap.

  • Describing offer conditions
  • Describing bag disclosure during offer time
  • Implementing reason codes
  • Unused tickets
  • Payment by single payer (Lodge Card + Personal Card)
  • Error and Recovery handling
  • Others — raised by delegates

Aggregation in NDC

NDC@Scale

Full Order Management — a world without tickets




Dinner doodle available here

Meeting Material

Participating Organizations

  • 2e Systems GmbH
  • AARON GROUP
  • Aeroflot
  • Air France KLM
  • Amadeus
  • Avianca
  • BERlogic GmbH
  • British Airways
  • Clarity
  • Condor
  • Continent Express
  • Datalex
  • Duffel
  • Flight Centre
  • Hitit Computer Services
  • IBS Software Private Ltd
  • JSC "Sirena-Travel"
  • Links Rez
  • Lufthansa Group
  • OpenJaw Technologies
  • Pegasus Airline
  • Portman Travel Group (representing Clarity)
  • Pribas
  • Rydoo
  • Sabre
  • SAP
  • Scandinavian Airlines
  • Singapore Airlines
  • Travel Leaders Group
  • Travewell
  • Turkish Airlines
  • United Airlines



Shanghai, 27-28 November 2019

Request Letter for Visa (China)

Learn how to raise a change request [pdf]

Participate in the online discussion forum

General Meeting Format

  • Delegate demo to highlight features and workflows implemented
  • Presentation of the standard/schema related to the demo
  • Sharing experiences on that topic – round table

Themes

  • Payment zoom
  • China market zoom – implementing NDC in China
  • Retailing air and non-air
  • Order Management
  • Bringing the standard features to life
    • To support automated processes
    • To support performance
    • Other areas coming from delegates
  • Technical questions from implementers

Spot the difference

  • Offer and Order – Delegates share Implementation observations in the China Market



Schedule

Wednesday November 27, 9:15am — 5:15pm

Thursday November 28, 9:00am — 5:00pm

Meeting Material

Participating Organizations

  • Accounting Center of China Aviation
  • Air China Ltd.
  • AirSky Information Co.,Limited
  • Amadeus
  • American Airlines
  • Cathay Pacific Airways
  • China Eastern Airlines
  • China Southern Airlines
  • CLICK2BOOK.COM
  • CTM Asia
  • CTRIP.com
  • Datalex
  • Duffel Technology Ltd
  • Finnair
  • Flightroutes24 Travel Company Limited
  • Guangzhou Meiya Shinetour International Travel Service Co., Ltd
  • Hahn Air
  • Hewlett Packard Enterprise
  • OpenJaw Technologies
  • PKFARE
  • Sabre
  • SAP
  • Sichuan AIrlines
  • Singapore Airlines
  • Spring Airline
  • Travelfusion
  • TravelNDC Technology Co.Ltd.
  • TravelSky Technology Limited
  • United Airlines
  • Wintelia
  • Xiamen Airline



Madrid, 24-25 September 2019

Learn how to raise a change request [pdf]

Participate in the online discussion forum

Implementation Forum Topics

  • Implementation Presentations
  • Industry Implementation and Leaderboard insights
  • Topics from TMC implementation meeting (previous day)
  • Identification of entities in an NDC implementation
  • Implementing the 5 NDC@Scale use cases
  • Walkthrough of an end to end TMC NDC implementation
  • Mid Back Office implementation
  • ONE Order Transition Study - a preview
  • What's coming next in the Standard
  • A look at elements marked for deprecation
  • Servicing Implementation scenarios

Agenda

September 24

Start 9:30am

  • Setting the scene
  • NDC for Managed Travel
  • Identification of entities in an NDC implementation
  • Features in the standard to support Offer Management
  • An end to end TMC NDC implementation
  • Implementing Servicing – what airlines support

End 5:30pm

DINNER 7:30pm

September 25

Start 9:30am

  • Features in the standard to support Order Management
  • Payment topics
  • Experiences implementing Order Management (incl. ONE Order Transition)
  • A look at elements marked for deprecation
  • Implementers ask specific questions
    • [Timebox 10min per question]

End 4:00pm

Implementation Forum Format

  • Demonstrations to bring it to life
  • Interactive, table discussions
  • Presentations – no sales pitches, the real implementation stuff!
  • Examples of flows
  • Discussing specifics of what is working well, what is working but not in an ideal way.
  • Q&A

Schedule

23 September: TMC Implementation Forum (TMCs only by invitation) 9:30 — 17:30

24 September: Implementation forum with wider implementer community, agenda focused largely on TMC topics 9:30 — 17:30

25 September: Implementation forum continued, focused on broader implementation topics 9:30 — 16:00

Meeting Material

Participating Organizations

  • Aaron Group
  • Aeroflot
  • Air France KLM
  • AirGateway
  • American Airlines
  • American Express GBT
  • Avianca
  • BCD Travel
  • Berg-Hansen Travel
  • BERlogic GmbH
  • BizOnTrip
  • Blue Cube Travel
  • British Airways
  • Clarity
  • Click Travel
  • Corporate Travel Management
  • Datalex
  • Duffel
  • Emirates
  • Expedia Group
  • Farelogix
  • Fello Travel Management
  • Finnair
  • Flight Centre
  • Fly Egypt
  • Hitit Computer Services
  • Iberia
  • IBS SOFTWARE
  • Indra
  • InteRES GmbH
  • Lleego Travel Market
  • Links Rez
  • Lufthansa Group
  • Midoco GmbH
  • Nemo Connect Solutions
  • Oman Air
  • Pribas Airline Solutions
  • Qantas
  • Quadlabs Technologies Pvt Ltd.
  • Sabre
  • SAS Scandinavian Airlines
  • Singapore Airlines
  • Travelfusion
  • TravelNDC Technology Co. Ltd.
  • Travelport
  • TravelSky Technology Limited
  • TUI Group
  • United Airlines
  • Verteil Technologies Private Limited
  • Virgin Atlantic Airways

ONE Order Meeting, Geneva, 28-29 August 2019

Agenda

Day 1 — 28th August 2019 (9:30 - 17:30)

Introduction and setting the scene

  • Welcome
  • Who's in the room
  • Meeting Objectives

IATA Retailing vision around Offers & Order

ONE Order Overview

  • Part 1: Overview of fulfilment, delivery and accounting in ONE Order
  • Part 2: NDC & ONE Order Interline

Transition towards ONE Order

〜 Lunch 〜

Program status update

Pilots presentations

  • United Airlines
  • Lufthansa Group
  • Lufthansa System

Day 2 — 29th August 2019 (9:00 - 15:30)

Part 1: Parallel sessions (9:00-12:00)

  • Accounting group
    Discuss the input and feedback from participants on the ONE Order standard for Accounting including future changes and opportunities
  • Delivery group
    Discuss the input and feedback from participants on the ONE Order standard for Delivery including future changes and opportunities

Part 2: Bringing it all together (13.30-15.30)

  • Re-group and share outcomes

Meeting Material

Participating Organizations

  • AENA
  • Air France
  • Amadeus
  • American Airlines
  • British Airways
  • Cathay Pacific
  • Celebi Ground Services Austria GmbH
  • China Southern Airlines
  • Datalex
  • Deutsche Lufthansa AG
  • Dohop
  • DXC Technology
  • Finnair
  • Geneva Airport
  • Hahn Air
  • IBS Software
  • InteRES
  • ISO Software Systems
  • KLM
  • Lufthansa Group
  • Lufthansa Systems GmbH & Co.KG
  • Navitaire
  • NIIT Airline Technologies GmbH
  • Pribas airline solutions
  • Qatar Airways
  • Sabre
  • SAP
  • SITA
  • SkyTeam
  • Swissport International
  • Thomas Cook Group Airlines
  • TUI 4U GmbH
  • Turkish Airlines
  • United Airlines

Montreal, 20-22 May 2019

High Level Agenda

Day 1 — 10:00 AM

Setting the Scene

Who's in the room

Agent/TMC Implementations

Leaderboard insights


Day 2 — 9:30 AM

Servicing through different lenses

  • Servicing - what we're hearing
  • Servicing - the standard
  • Servicing - the implementation

Leaderboard insights (includes breakouts)

Day 3 — 9:00 AM

Other implementation topics

Parallel sessions

  • Technical deep dive
  • ONE Order Transition

Bringing it all together

Schedule

  • 20 May 10:00 AM - 6 PM
  • 21 May 09:30 AM - 6 PM
  • 22 May 09:00 AM - 4:30 PM

Meeting Material

Participating Organizations

  • Air Canada
  • Air France
  • Amadeus
  • American Airlines
  • ARC
  • ATPCO
  • Avianca
  • Azmeel International Agency For Travel & Tours
  • British Airways
  • Datalex
  • Duffel
  • Expedia
  • Farelogix
  • Hahn Air Lines
  • InteRES GmbH
  • ITA Software by Google
  • JetBlue
  • Links Rez
  • Lufthansa Group
  • Midoco GmbH
  • Navitaire
  • OpenJaw Technologies
  • Polarium
  • Pribas airline solutions GmbH
  • Qantas
  • S7 Airlines
  • Sabre
  • SAP
  • SAS Scandinavian Airlines
  • Singapore Airlines
  • TravelNDC
  • Travelport
  • Turkish Airlines
  • Virgin Atlantic
  • Vueling

Miami, 19-21 February 2019

High Level Agenda

Day 1 - 19th February 2019

1. Welcome, IATA Antitrust Provisions

2. 2019 Outlook

3. ONE Order focus

4. Leaderboard insights - part 1

Day 2 - 20th February 2019

5. A Regional Perspective - NDC in The Americas

6. Agency and Aggregator Implementation Experiences

7. Implementing Servicing - part 1

Day 3 - 21th February 2019

8. Implementing Servicing - part 2

9. Schema deep dive and Open Forum

10. Leaderboard insights - part 2

11. Next steps and meeting close

Meeting Material

Participating Organizations

  • Aeroflot Russian Airlines
  • Air Canada
  • Air France KLM
  • Amadeus
  • American Airlines
  • ARC
  • ATPCO
  • Avianca
  • British Airways
  • Datalex
  • Delta Air Lines
  • Duffel
  • Expedia Group
  • Farelogix Inc.
  • Hahn Air
  • IAG on behalf of Iberia
  • Interes
  • ITA Software by Google
  • LATAM Airlines S.A.
  • LinksRez
  • Lufthansa Group
  • Midoco GmbH
  • Navitaire
  • OpenJaw Technologies
  • PKFARE
  • Pribas Airline Solutions GmbH
  • Qatar Airways
  • Sabre
  • SAS
  • Singapore Airlines
  • Skyscanner
  • Thomalex
  • Travelport
  • TUI Group
  • United Airlines
  • WTMC


Geneva, 13-15 November 2018

See participants feedback here

Learn how to raise a change request (on the Terms of Reference page)

Get more information about the certification programs:

High Level Agenda

Day 1 - 13th November 2018

1. Setting the Scene

2. Agent and TMC Focus

Day 2 - 14th November 2018

3. Presentation and outcomes from a ONE Order pilot - JRT

4. 18.2 and 19.1 schema updates

5. Zoom into Involuntary Changes

6. Implementation Presentations

7. NDC Certification changes

Day 3 - 15th November 2018

8. Presentation and outcomes from a ONE Order pilot - SAP

9. ONE Order Certification Program Overview

10. Payment Implementations in NDC

11. NDC in China and Asia Pacific

12. Other implementation topics

13. Bringing it all together - meeting wrap-up

Meeting Material

Participating Organizations

  • Aeroflot Russian Airlines
  • Air France KLM
  • AirGateway
  • Alibaba Fliggy
  • Amadeus
  • American Airlines
  • APG
  • ARC
  • British Airways
  • Datalex
  • Duffel
  • Expedia
  • Farelogix
  • Finnair
  • flyiin GmbH
  • Freelane
  • Hahn Air
  • InteRES GmbH
  • Japan Airlines
  • JR Technologies
  • Kiwi.com
  • Lufthansa Group
  • Luxair
  • Maureva Ltd
  • Navitaire
  • OpenJaw Technologies
  • Orchestra
  • PKFARE.com
  • Portaltech Reply
  • Royalairmaroc
  • Sabre
  • SABS Travel Technologies
  • SAP
  • SAS
  • Singapore Airlines Limited
  • Skyscanner
  • Travel Planet
  • TravelNDC Technology Co.Ltd.
  • Travelport
  • TravelSky Technology Limited
  • TUI Group
  • Turkish Airlines
  • United Airlines


Madrid, 28-29 August 2018

High level Agenda

Setting the Scene (Day 1, opening)

Implementer Presentations (Spread over day 1 and 2)

The goal of these sessions is to demonstrate a broad sweep of the capabilities implemented by participants. Implementers will share their journey and discuss how they implemented scenarios related to the meeting themes (screenshots and/or live demonstrations).
  • Leaderboard airlines present their current and planned capabilities in their NDC implementation, highlighting tangible benefits to consumers.
  • Participants share about their experiences implementing the most popular use cases and converge on the understanding of these message flows.
  • Using the TMC reference architecture as a framework, participants implementing solutions for corporate travel share from their NDC journey.
  • Payment Implementations in NDC, including presentation of a Payment POC.

ONE Order (Day 2)

This session will help you stay abreast on the progress of the ONE Order Program. We will have the opportunity to hear directly from one of the pilots who will share their findings.

Getting our hands dirty (Day 2)

A deep dive into the implementation aspects, allowing participants to have an opportunity to raise technical questions such as "how do I do this in the NDC 17.2 schema". This session will be driven by the posts on AIRTechZone.
Participants need to post questions and share responses and experiences directly on AIRTechZone before the session.

Bringing it all together (Day 2, closing)

Round table on proposed solutions discussed

Meeting Material

Participating Organizations

  • Aeroflot Russian Airlines
  • Air France KLM
  • AirGateway GmbH
  • Amadeus
  • American Airlines
  • Avianca
  • Azmeel International Agency for Travel and Tours
  • British Airways
  • Calrom Limited
  • Click Travel
  • Corporate Travel Management
  • Datalex
  • Delta Air Lines
  • Expedia
  • Farelogix
  • Finnair
  • flyiin GmbH
  • Hahn Air Lines
  • Iberia LAE
  • InteRES GmbH
  • ISO Software Systeme GmbH
  • Kiwi.com
  • Lufthansa Group
  • Luxair
  • Maureva
  • Navitaire
  • SABRE
  • SAS
  • Singapore Airlines
  • Skyscanner
  • SunExpress
  • Travel Planet
  • Travelsky
  • United Airlines
  • WTMC


Montreal, 15-16 May 2018

Agenda

Day 1 – 15th May 2018 (9:30 - 17:30)

1. Setting the Scene

  • Welcome and reminder of IATA antitrust guidelines
  • Who's in the room
  • The wider NDC Implementation community

2. Implementer Presentations

  • Part 1: Implementation Experiences
    • Finnair, Avianca, Amadeus, Skyscanner
    • DNATA (Stella Travel Services)
    • Airlines Technology
    • Navitaire
  • Part 2: Implementation of Time Limits
    A presentation and discussion of how Time Limits are implemented by LB Airlines in the room.

〜 Lunch 〜

  • Part 3: Implementation of Message Flows – Shopping and Ordering Focus
    This session will focus on presentations and discussions around flows related to shopping, making a payment (instant or deferred) and creating an Order.
    Lufthansa Group, American Airlines, British Airways

Day 2 – 16th May 2018 (9:00 - 17:00)

  • Part 3 cont’d: Implementation of Message Flows – Servicing Focus
    This session will build on the previous sessions with a focus on flows related to changes to an Order (Servicing). Implementers will have an opportunity to share their implementation of the OrderChangeNotif/Acknowledgement messages (Airline → Seller).
  • Part 4: NDC and ONE Order Pilots
    • InteRES will present their NDC and ONE Order Pilot findings
    • Sabre will present their ONE Order Pilot findings
  • Part 5: Payment in NDC Implementations
    • Participants share their experience on payment aspects of NDC - focus on 3DS

〜 Lunch 〜

  • Part 6: NDC in Action - Demos
    • Datalex
    • Innfinity

3. Getting our hands dirty

We will deep dive into the implementation of various scenarios and discuss different technical solutions and workflows being implemented. Participants will have an opportunity to raise technical questions such as "how do I do this in the NDC 17.2 schema".

4. Bringing it all together

  • Round table on proposed solutions discussed to the top scenarios
  • Next steps
  • Meeting close



Meeting Material

Participating Organizations

  • Air Canada
  • Air France - KLM
  • AirGateway GmbH.
  • Airlines Technology
  • Amadeus
  • American Airlines
  • ATPCO
  • Avianca Airlines
  • British Airways
  • China Southern Airlines
  • Datalex
  • DNATA
  • Expedia
  • Farelogix
  • Finnair
  • Hahn Air Lines
  • IAG
  • IBS Software Europe Limited
  • Innfinity
  • Interes GmbH.
  • Kiwi.com
  • Lufthansa Group
  • Maureva Ltd
  • Navitaire
  • OpenJaw Technologies
  • Sabre
  • SITA
  • Skyscanner
  • TAP AIR Portugal
  • Travelport
  • TUI Group
  • United Airlines
  • WTMC