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5-6 September 2023

Retailing Implementation Forum - Geneva


Competition Law Guidelines

IATA Office Geneva

  • September 5, 2023, 9:00am – 5:30pm CET
  • September 6, 2023, 9:00am – 5:00pm CET


Key areas of focus will include:

  • Implementation Guide - what's new and what's coming?
  • Why are there implementation variations and what do you do about it?
  • Workflows and migrating to 21.3
  • Servicing best practices open forum
  • Industry NDC adoption reality check and value enablers
  • Implementer demos of success and challenges
  • Round tables and best practice sharing


Stay Strong

Agenda Topics

Day 1 Topics

  • Industry NDC adoption reality check and implementing with the end in view
  • Implementation Guidance Highlights
    • IATA shares updates on what’s new and what’s coming
  • Zoom: Migrating to 21.3
    • Verteil and IBS present their migration experience, followed by a fireside chat
  • An end-to-end walkthrough
    • An IATA deep dive into an end-to-end scenario in the 21.3 standard, including settlement
  • Zoom: A Merchandising Platform Implementation
    • Turkish Airlines shares lessons from delivering ancillaries in NDC
  • Performance in NDC
    • IATA brings together various industry perspectives on performance in NDC

Day 2 Topics

  • Variations in Industry Implementations
    • IATA presents 3 types of variances and what you can do about it
  • Workflows & Data Elements in 21.3
    • A continuation of the ‘variances’ topic, this deep dive highlights 10 best practices for your 21.3 deployment
  • Servicing in NDC – where are you
    • An IATA presentation followed by Q&A
  • Zoom: Self-Service Voluntary Changes
    • A LHG and Travix presentation on how they made self-service come to life in NDC
  • Interlining in NDC
    • IATA answers the question, How does interlining in NDC work and what is possible now?
  • Zoom: Airline – partner setup best practices
    • Gleaning best practices from their partner setup processes (LATAM, Finnair, AFKL)



Participating Organizations


  • Accelya
  • Air Canada
  • Air France / KLM
  • AirGateway
  • Alaska airlines
  • Amadeus IT Group
  • Amex GBT
  • ARC
  • Atlas
  • Avianca
  • British Airways
  • Cathay Pacific Airways
  • Clarity Travel Management
  • Copa Airlines
  • EL AL Israel airlines Ltd.
  • Egyptair
  • Finnair
  • Gulf Air
  • Hahn Air
  • Hitit
  • IBERIA
  • IBS Software
  • JAL Information Technology Co., Ltd
  • Japan Airlines
  • Kenya Airways PLC
  • LATAM Airlines Group S.A.
  • Lufthansa Group
  • Midoco GmbH
  • MINSAIT/INDRA
  • PROS
  • Qatar Airways
  • Quadlabs Technologies Pvt Ltd
  • Sabre
  • SAP Concur
  • SAS
  • Saudia
  • Scandinavian Airlines System
  • SIA
  • Singapore Airlines
  • Spotnana
  • Swiss International Air Lines LTD
  • Thomalex
  • TPConnects
  • Travel in Motion
  • Travelfusion
  • TravelNDC Technology Co. Ltd.
  • Travelport
  • Travix
  • TUI GmbH
  • TWAI
  • Turkish Airlines
  • United Airlines
  • Verteil Technologies Private Limited