5-6 September 2023

Retailing Implementation Forum - Geneva


Competition Law Guidelines

IATA Office Geneva

  • September 5, 2023, 9:00am – 5:30pm CET
  • September 6, 2023, 9:00am – 5:00pm CET


Key areas of focus will include:

  • Implementation Guide - what's new and what's coming?
  • Why are there implementation variations and what do you do about it?
  • Workflows and migrating to 21.3
  • Servicing best practices open forum
  • Industry NDC adoption reality check and value enablers
  • Implementer demos of success and challenges
  • Round tables and best practice sharing


Stay Strong

Agenda Topics

Day 1 Topics

  • Industry NDC adoption reality check and implementing with the end in view
  • Implementation Guidance Highlights
    • IATA shares updates on what’s new and what’s coming
  • Zoom: Migrating to 21.3
    • Verteil and IBS present their migration experience, followed by a fireside chat
  • An end-to-end walkthrough
    • An IATA deep dive into an end-to-end scenario in the 21.3 standard, including settlement
  • Zoom: A Merchandising Platform Implementation
    • Turkish Airlines shares lessons from delivering ancillaries in NDC
  • Performance in NDC
    • IATA brings together various industry perspectives on performance in NDC

Day 2 Topics

  • Variations in Industry Implementations
    • IATA presents 3 types of variances and what you can do about it
  • Workflows & Data Elements in 21.3
    • A continuation of the ‘variances’ topic, this deep dive highlights 10 best practices for your 21.3 deployment
  • Servicing in NDC – where are you
    • An IATA presentation followed by Q&A
  • Zoom: Self-Service Voluntary Changes
    • A LHG and Travix presentation on how they made self-service come to life in NDC
  • Interlining in NDC
    • IATA answers the question, How does interlining in NDC work and what is possible now?
  • Zoom: Airline – partner setup best practices
    • Gleaning best practices from their partner setup processes (LATAM, Finnair, AFKL)



Participating Organizations


  • Accelya
  • Air Canada
  • Air France / KLM
  • AirGateway
  • Alaska airlines
  • Amadeus IT Group
  • Amex GBT
  • ARC
  • Atlas
  • Avianca
  • British Airways
  • Cathay Pacific Airways
  • Clarity Travel Management
  • Copa Airlines
  • EL AL Israel airlines Ltd.
  • Egyptair
  • Finnair
  • Gulf Air
  • Hahn Air
  • Hitit
  • IBERIA
  • IBS Software
  • JAL Information Technology Co., Ltd
  • Japan Airlines
  • Kenya Airways PLC
  • LATAM Airlines Group S.A.
  • Lufthansa Group
  • Midoco GmbH
  • MINSAIT/INDRA
  • PROS
  • Qatar Airways
  • Quadlabs Technologies Pvt Ltd
  • Sabre
  • SAP Concur
  • SAS
  • Saudia
  • Scandinavian Airlines System
  • SIA
  • Singapore Airlines
  • Spotnana
  • Swiss International Air Lines LTD
  • Thomalex
  • TPConnects
  • Travel in Motion
  • Travelfusion
  • TravelNDC Technology Co. Ltd.
  • Travelport
  • Travix
  • TUI GmbH
  • TWAI
  • Turkish Airlines
  • United Airlines
  • Verteil Technologies Private Limited






Starting 20th of April

Servicing Implementation Webinar Series


Competition Law Guidelines

  • More info coming soon.

29-30 November 2022

Retailing Implementation Forum


Competition Law Guidelines


Virtual pre-Imp Forum session (will be recorded)

  • November 23, 2022, 9:30am – 11:30am CET
  • Webinar registration closed

IATA Office Geneva (will not be recorded)

Videos

Full-Length Event Recording

Implementation Forum Topics

  • How to implement 3 products and services that are of top priority to corporate buyers post-pandemic
  • How to move the industry towards consistent implementations of the standard in retailing
  • How to address servicing, while aligning on quick wins and ongoing challenges
  • How to showcase value – demonstration of industry examples of value creation
  • Answers to your specific implementation questions by implementer breakout groups

Presenting at the Implementation Forum

Please use this form to tell IATA if you are interested in being a presenter on one of these topics in 2022 at the Airline Retailing Implementation Forum or on the Implementation video channel (please see below). Any of the following are strongly encouraged:

  • You are a live implementer and demonstrating value on your retail journey.
  • Implementations demonstrate benefits to the customer
  • Based on the implementation of IATA standards
  • Best practices or learnings that could help to bring efficiencies across implementations in general

Format and Participation

  • Virtual sessions on November 23: IATA and industry presentations, questions captured
  • Face to face on November 29 – 30: In-depth discussions, best practice sharing and detailed responses to questions in both virtual and F2F session

The session will be highly interactive, encourage conversations among peers and help identify road blockers and possible areas of improvement. For this reason, observer-only participation is strongly discouraged for the face-to-face meeting.

Participants are the retail champions, leading the strategy and implementation of their airline retailing program.

Participation is by registration and participants agree to adhere to the IATA Competition Law Guidelines.

The agenda is being shaped to address technical challenges, as well as value creation topics, and IATA will share updates, including but not limited to industry trends, an overview of implementation progress, certification, and associated topics.

Participating Organizations


  • 10XRICH TRAVEL TECHNOLOGY PVT LTD
  • AARON GROUP
  • Accelya
  • Aer Lingus
  • Aeronology Pty Ltd
  • Afidium
  • Air Canada
  • AirRetailer Technology LLC
  • Alaska Airlines
  • Alliance Travel JSC
  • Amadeus
  • American Airlines
  • ANA
  • Atlas
  • Azmeel International Travel
  • BERlogic GmbH
  • British Airways
  • Coforge Airline Technologies
  • Condor Flugdienst GmbH
  • Finnair
  • Flyazmeel
  • Hahn Air
  • Iberia
  • IBS Software
  • ISO Software Systeme
  • Japan Airlines
  • JR Technologies
  • LATAM Airlines Group SA
  • LinksRez
  • Mystifly
  • Navitaire
  • Nouvelair
  • NuFlights
  • OpenJaw Technologies
  • Paxport
  • PROS
  • Qatar Airways
  • Sabre
  • Singapore Airlines
  • Swiss International Air Lines
  • Tata Consultancy Services
  • Thomalex
  • TPConnects
  • Travel in Motion
  • TravelNDC
  • Travelport
  • Travvise Technologies
  • TripStack Inc
  • TUI Group
  • Unisys
  • United Airlines
  • Verteil Technologies
  • Xiamen Airlines






9 June 2022 Retailing Implementation Forum

Webinar Event: Thursday 9 June @ 13:30 - 16:00 CEST

Agenda Topics

  • Agenda and Slides - June 2022
  • Bringing personalization to life - an Aggregator's experience (FlightRoutes24)
  • Onboarding NDC content within a B2B Travel solution – a TMC’s journey (Travel Planet)
  • Implementing Third Party Offering - Carbon offset (American Airlines)
  • Lessons from implementing differentiated content – an airline’s journey (Avianca)
  • Presentation of New Payment Functionality in the Standard (KLM/IATA)

Additional Resources

Videos

Full-Length Event Recording

Click here to view this video on Youku



Participating Organizations

(presenters in bold)

  • 2e Systems GmbH
  • Accelya
  • Accounting Center Of China Aviation
  • Afidium
  • Air Mauritius
  • AirCairo
  • AirGateway GmbH
  • All Nippon Airways (ANA)
  • Alliance Travel JSC
  • Amadeus IT Group
  • American Airlines
  • American Express Global Business Travel
  • ARC
  • Atlas
  • ATPCO
  • Avianca Airlines
  • Azmeel International Agency for Travel and Tours
  • Azul Airlines
  • Birdres
  • Cathay Pacific Airways
  • China Airlines
  • China Southern Airlines
  • Clarity
  • Coforge Airline Technologies
  • Condor Flugdienst GmbH
  • Datalex
  • Dohop
  • Duffel
  • Easylinkz Limited
  • Egencia
  • Etihad Airways
  • Etraveli Group
  • EVA Airways Corp.
  • Finnair
  • Flight Centre
  • Flightroutes24 Travel Company Limited
  • Freelane
  • Globant
  • GOL Linhas Aereas S.A.
  • Gulf Air
  • Hahn Air
  • Hitit
  • Iberia Airlines
  • IBS Software
  • Infiniti Software Solutions Pvt. Ltd.
  • Internova Travel Group
  • ISO Software Systeme
  • ITA Software by Google
  • Japan Airlines
  • KLM
  • LATAM Airlines SA
  • Lufthansa Group
  • Lufthansa Systems
  • Maureva Ltd
  • Navitaire
  • NuFlights
  • Openjaw Technologies
  • OpenTravel
  • Orchestra
  • Pathfinder
  • Pribas
  • Qatar Airways
  • SAP Concur
  • Singapore Airlines
  • SWISS Intl. Air Lines AG
  • TCS
  • Thomalex
  • TIDESQUARE
  • TPConnects
  • Travel in Motion GmbH
  • TravelPlanet
  • Travelport
  • Travix
  • Travvise Technologies
  • TUI Group
  • United Airlines
  • Verteil Technologies Ind Pvt Ltd
  • Virgin Atlantic
  • WebSky
  • Wintelia





31 March 2022 Retailing Implementation Forum

Webinar Event: 31 March @ 13:30 - 16:00 CEST

Agenda Topics

  • Industry implementation overview (IATA)
  • An end-to-end TMC demo with explanations (CTM)
  • Learnings from agent onboarding (Singapore Airlines)
  • NDC and Branded Fares (Iberia)
  • Challenges implementing Airline Profile (Amadeus)
  • Preparing to Implementing 21.3, industry perspectives (Hitit, Maureva, Amadeus, Hahn Air)
  • IATA updates: Standards, ARM index
  • Open implementation questions (Audience questions)



Videos

Welcome by IATA

Click here to view this video on Youku

TMC demo by CTM

Click here to view this video on Youku

Agent onboarding by Singapore Airlines and Amadeus

Click here to view this video on Youku



Branded Fares by Iberia

Click here to view this video on Youku

Airline Profile by Amadeus

Click here to view this video on Youku

Implementing 21.3 Panel Discussion

Click here to view this video on Youku



ARM index, Standards by IATA

Click here to view this video on Youku

Q&A and Wrap-up by IATA

Click here to view this video on Youku



Participating Organizations

(presenters in bold)

  • AARON GROUP
  • Aeroflot
  • Accelya
  • Accounting Centre of China Aviation
  • Aegean Airlines
  • Aena
  • Air Retailer technology pvt.ltd
  • AirGateway GmbH
  • Airlink
  • AirRetailer
  • All Nippon Airways
  • Amadeus
  • American Airlines
  • AMEX GBT
  • ARC
  • ATPCO
  • Avianca
  • Azul
  • British Airways
  • BCD Travel
  • China Airlines
  • China Travelsky Holding Company
  • China Eastern Airlines Ltd.
  • Clarity
  • Coforge Airline Technologies GmbH
  • CTM
  • CWT
  • Datalex
  • Delta Tango Alpha
  • Duffel
  • Emirates
  • Etihad Airways
  • FCM
  • Finnair
  • Flight Centre
  • Flightroutes24 Travel Company Limited
  • Flyazmeel
  • GOL Airlines
  • Gulf Air
  • Hahn Air Lines
  • Hitit
  • Hong Kong Airlines
  • IAG
  • IATA
  • Iberia Airlines
  • IBS Software
  • ISO Software Systeme
  • ITA Software by Google
  • JR Technologies
  • Air Serbia
  • LATAM Airlines
  • LH Systems
  • Lufthansa Group
  • Maureva Ltd
  • Midoco
  • Mobipax (Thailand) Co., Ltd.
  • Navitaire
  • NuFlights LLC
  • OpenJaw Technologies
  • pribas airline solutions
  • PROS
  • Qantas
  • Qatar Airways
  • Sabre
  • SAP
  • SAS
  • SCR
  • Singapore Airlines Ltd
  • Spiria
  • SunExpress
  • Swiss International Air Lines LTD
  • Tata Consultancy Services
  • TheAtlas
  • Thomalex
  • THY
  • TIK Systems (Thailand) Co., Ltd.
  • TPConnects
  • Travel in Motion GmbH
  • TravelNDC Technology Co. Ltd.
  • Travelport
  • Travelsky
  • Travvise Technologies
  • TUI Group
  • Unisys
  • United Airlines
  • Verteil Technologies Pvt Ltd
  • Vueling Airlines
  • Xiamen Airlines






Terms of Reference


Learn how to raise a change request [pdf]


Read the Competition Law Guidelines [pdf]


Introduction

Previously known as the NDC Implementation Forum, the Retailing Implementation Forum has a broader focus on value creation through airline retailing.

Airline Retailing brings together the world of Offers and Orders and covers NDC, ONE Order, Dynamic Offers, Settlement with Orders, Future of Interline and aspects of payment.

These individual domains are at different stages of maturity and the focus of the forum sessions will evolve based on the maturity of deployments across the industry.

Purpose

The Forum is led by the IATA Distribution team and targets stakeholders with live deployments in airline retailing. The goal is to provide delegates with an opportunity to raise questions on retailing implementation topics and encourage conversations among peers on their experiences. These discussions will help identifying road blockers, possible areas of improvement, and guide IATA’s existing and future activities.

The Forum forms part of a wider support strategy for those implementing the Offer and Order standards and may be held alongside other activities such as workshops. It also complements IATA’s standard development activities [see below].

The Content

The sessions are designed to be informative and practical, covering the following aspects:

  • IATA provides updates, including but not limited, to industry implementation insights, an overview of implementation progress, certification, and associated topics.
  • Delegates showcase their solutions, give demos and present concrete implementation learnings and roadblocks.
  • Joint presentations among partners to bring different perspectives on the same implementation topic.
  • Implementers showcase how their deployment is evolving towards the end vision of a world of offers and orders.




Participation

  • The forum is designed for organizations in the distribution value chain (Airlines/Sellers/Buyers and their respective system providers) that demonstrate concrete implementation and/or who are certified as per the IATA Certification program.
  • Ideally, delegates are those playing key roles in their organization’s airline retailing implementation or deployment e.g. Implementation or Project Managers.
  • Attendance of this event is free of charge. IATA will not cover travel or accommodation costs.
  • Participation is by registration and participants agree to adhere to the IATA Competition Law Guidelines.
  • Meeting materials (slide decks, recordings, etc.) may be published on, e.g., iata.org or other platforms, subject to consent given by the presenters involve.

The details described in this document is a baseline and may evolve based on the needs of the industry.



* The Retailing Implementation Forum and Standards Development

  • IATA’s standard development activity covers activities such as changes to messaging schema or to the Implementation Guide. Standard development may also include clarifications of existing capability or the development of new capabilities.
  • The Retailing Forum does not make decisions around standards. Delegates who wish to be involved in the standard setting and governance activities of IATA where changes to IATA’s standards are agreed, are kindly invited to email the team at standards@iata.org.
  • A full overview of IATA’s standards development activities may be found at www.iata.org/psc.